SHIPPING & DELIVERY

We pack and ship your orders with lots of care and speed.

All orders are dispatched within 1–2 business days. During sale periods or special promotions, dispatch may take a little longer than usual due to a high volume of orders. We appreciate your patience and understanding during these periods.

Shipping is free on all prepaid orders above ₹999.
For Cash on Delivery (COD) orders, a flat ₹51 charge is applicable.

Delivery Timelines & Possible Delays

Once your order is dispatched, it is usually delivered within 3–5 business days. However, delivery timelines may vary depending on your location, pin code serviceability and courier partner operations.

While we always do our best to ensure timely delivery, delays may occasionally occur due to:

• Remote or limited-service locations

• Weather conditions

• Public holidays

• High order volumes during sales or special promotions

• Courier or logistics disruptions

• Other unforeseen operational delays

We appreciate your patience and understanding in such situations.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable or unreachable, or because the address or contact details provided are incorrect, the courier partner may make further delivery attempts, depending on its delivery policy.

Please ensure that your shipping address and contact number are accurate and that someone is available to receive the order. Once an order has been dispatched, we may not be able to modify the delivery address.

Orders Returned to Us

If the courier partner is unable to deliver the order after the permitted delivery attempts, the shipment may be returned to our warehouse as RTO (Return to Origin).

For prepaid orders, the refund for the product value will be initiated to the original payment method once the returned package has been received and verified at our warehouse. Any shipping charges paid while placing the order are non-refundable.

COD orders returned to our warehouse will be cancelled.

If you need assistance with your tracking details or delivery status, please email us at support@skinbṁae.in or WhatsApp us at +91 80743 83338.

CANCELLATION & REFUND POLICY

Cancellation Policy

If you wish to cancel your order, or a specific item in it, before it has been shipped, please reach out to us via email or WhatsApp.

Once we confirm that the order has not been shipped, we’ll cancel it and initiate a full refund for the cancelled item or order to your original payment method within 24–48 hours.

Replacement Policy

We take great care to ensure that every product reaches you in perfect condition. However, in the unlikely event that you receive a damaged or incorrect product, please contact us at support@skinbae.in or WhatsApp us at +91 80743 83338 within 24 hours of delivery.

To help us process your request faster, kindly share:

• Your Order ID

• An unboxing video and clear images of the product or products received

If your request is approved, we’ll arrange a pickup and send you a replacement once the returned item has been received and verified at our warehouse.

Please retain the product, its box and all original packaging, including price tags, labels and any accompanying freebies. If you have received an incorrect product, please keep it unopened and unused.

If the replacement product is unavailable, we’ll issue a refund to your original payment method.

Returns & Refunds

We do not accept returns once an order has been delivered unless the customer has received a damaged or incorrect item.

Refunds are applicable only for valid cancellations or approved replacement cases.

For COD orders, the ₹51 COD charge and any shipping fee paid, if applicable, are non-refundable.

A Few Things to Know

• All products sold on SkinBae.in are 100% authentic and sourced directly from the brands.

• Our support team is always happy to help. You can reach us at support@skinbae.in or WhatsApp us at +91 80743 83338 for assistance.